Insurance, You Indemnify Me: John Flores, President/Owner, TBI Insurance

In this week’s episode of “Insurance, You Indemnify Me,” we have super-agent John Flores! John is the owner of TBI Insurance. Before opening his agency, he held numerous positions with Farmers Insurance where he learned the industry on both the carrier and agency side and trained agents on his success. Before making his way to PGI he managed an independent insurance agency aggregator in Colorado. He has a unique perspective of the industry and shares a ton of valuable information in this episode.

Time Stamps:
0:45 – Who is John Flores?
2:50 – When did insurance become a part of your life?
7:10 – What was your pitch as a recruiter?
11:50 – You can’t discount anybody.
16:00 – How long were you with Farmers?
17:00 – Carriers don’t understand the day-to-day of the agent.
20:15 – After Farmers where did you go?
21:55 – As a recruiter, did you buy into the pitch that captive was better than independent?
25:40 – Are insurance agents salespeople or are they field underwriters?
30:45 – Is a life insurance more of a sales pitch or an info session?
31:25 – Does your agency have a responsibility for profitability or is it on the carriers?
36:00 – Funniest story in insurance?
40:45 – What do you think carriers think about independent agents?
45:20 – What do carriers think about agents, but they are wrong?
50:00 – What is your tech stack?
56:00 – Who’s your favorite carrier and why?
1:02:00 – How has your day-to-day changed in this hard market?
1:08:50 – Is the client always right?
1:13:38 – Coolest agent you know?
1:17:00 – Advice you’d give your younger self.

Honorable Mentions:
Mesa, Arizona
Hawaii
Farmers Insurance
Dave Gould
Jameson Storoshuck
We Bought a Zoo
EzLynx
Jack Jameson
Little Ceasers
Canopy Connect
SafeCo
Jeff Holtman