Insurance, You Indemnify Me: Season 1 Ep.3, Toby Tiffany, RVP with Travelers

Today we are featuring our very first Carrier Spotlight with Traveler’s RVP, Toby Tiffany!

Join us for a wonderful conversation about Toby’s view on the Independent Agency channel, carrier insight on the industry as a whole, and a new angle to the Podcast, as the first “company person”…..

1:05 – The first person we got on the carrier side was Toby Tiffany!

1:40 – It’s 9 in the morning, you are ready to talk till 5 pm, right?

2:38 – I am a Buckeyes Fan (UGGHHHH)

3:30 – That explains why you’re so good (@ Golf)

4:30 – I was handed a gift and an Auto Dec Page for Graduation.

4:50 – I guess that was a real-life attempt to get me off the payroll.

7:20 – That’s when I joined Travelers Insurance

9:10 – The first time I met Toby Tiffany…

9:55 – Gravitas

10:45 – I got to get to know this guy!

11:36  – It’s all about people…

12:26  – I have been cognizant enough to listen

13:20  – Funny story that… YOU DON’T KNOW…

15:31  – We help optimize DEMAND.

16:06 –  How does the IA Channel continues to win

17:00 –  I couldn’t sell an insurance policy if I tried.

18:00 –  It’s people that challenge us.

18:15 –  We put lives back together

18:50 –  What is the de·re·cho? A line of intense, widespread, and fast-moving windstorms and sometimes thunderstorms that move across a great distance and are characterized by damaging winds.

19:35 –  Isn’t this podcast called “you Identify me”?

21:31 –  3 Different Buckets

22:00 –  Our world is being shaped by the customer.

23:58 –  Nobody wakes up and says “Hey, Let’s shop for INSURANCE today!”

26:20 –  The pandemic is starting to become real

27:00 –  The technology…

29:00 –  What are your thoughts on groups/aggregators?

30:00 –  How do we meet the needs of the customer in the future?

31:15 –  Here are a million tools to help you grow.

33:00 –  On average people spend 5.4 hours per day connected to a device.

35:00 –  I’m dying to find out how you are an RV person?

35:17 –  I brought my sleeping bag, it’s out in the car.

36:44 –  Most life guys don’t do that.

38:01 –  Do the thing that prepares you for your future.

38:45 –  There was one reason I came today, for the free breakfast…

40:20 –  Frequency was down across the industry.

41:20  – I WAS FLYING

44:05 –  We had over 70 CAT Events

45:05 –  Salespeople or Field Underwriters?

46:23 –  The opportunity of the agent….

48:28 –  Partnership is based on trust and transparency.

51:28 –  What is the most creative way you have seen an agent fill their pipeline?

53:50 –  That agent was so good and so smooth.

54:50 –  That’s telematics!

55:45 –  An agent down the road beat my rate!

56:40 –  How do you inspect… what you expect?

58:40 –  Make it begin with what’s driving it…

1:01:31 –  What do you think carriers understand and don’t understand…and the industry?

1:04:15 –  Words of Wisdom from Toby Tiffany

1:05:01  – This is a fun place to be…